Frequently Asked Questions

Q: Why is the Jocelyn DIamond different from any other diamond?

A: First and foremost, the cut delivers more light return and sparkle than any other diamond. Our diamonds also come with integrated anti-theft technology for a conflict-free experience, and can be personalized with sentimental names or dates. 

Q:How do I get my very own personalized Jocelyn Diamond?

A: Either contact us directly by phone or email or contact your local jeweler. Personalized diamonds require a 10x-30x magnification loupe to view, which should be available through your local jeweler.

Q: Are all your diamonds certified?

A: Yes, all of our diamonds are lab certified. The certificate is included in every diamond purchase.

Q: How does my Jocelyn Diamond get to me?

A: It is delivered by certified mail to either your local jeweler or directly to you with a signature requirement.

Q: What is your return policy?

A: We accept returns (with the exception of personalized products) within 10 days of receiving your product. We reserve the right to refuse returns based on (but not limited to) damage to product or attempted illegal product switching as determined by The Jocelyn Diamond Company.  Please note that to be eligible for return, items must be in their original purchase condition, including all product documentation and packaging. Returns must be submitted by certified mail. To do this customers may go to their local post office and insure their package. We are not responsible for lost or stolen articles.

Q: What grade of diamonds make the cut to become a Jocelyn Diamond?

A: We use a range of color and clarity options to make sure we can accommodate every customer's individual order. The color range is D-I (D,E,F,G,H,I) and the clarity ranges from IF-I₁ (IF, VVS₁, VVS₂, VS₁, VS₂, SI₁, SI₂, I₁). Diamond weights start at .50cts and go up from there per customer specifications.